Welcome to MD Orthopaedics
Announcement, October 6, 2021:
MD Orthopaedics and C-Pro Direct will no longer be supplying each other’s products as of the end of December, 2021. Over the last 16 years we have worked closely together to help hundreds of thousands of children on their clubfoot journey. MD Orthopaedics will always hold C-Pro close to their hearts. MD Orthopaedics provided Anthony (son of Philip and Stella, C-Pro Directors) with his first ever BNB – a yellow AFO affixed to an abduction bar, as prescribed by Dr Ponseti, as well as giving C-Pro the opportunity to build a business as our exclusive European distributor.
Although we will not be providing each other's products soon, we will continue to provide post-sales support for all products. MD Orthopaedics promises that the patient’s treatment always comes first, and we will always do right by them. MD Orthopaedics will have new distributors in the UK, EU, and other territories currently serviced by C-Pro soon. Please contact MD Orthopaedics for details.
MD Orthopaedics has been proud to promote C-Pro Direct and Black Robin Designs products in North & South America, the PAC Rim, and all over the world.
Now that the time has come to part ways, both MD-Orthopaedics and C-Pro Direct wish to assure their customers that there will be no discontinuity of service.
For children using C-Pro products in North America, South America, PAC Rim, and other MD Orthopaedics serviced territories, C-Pro will have new distributors. Please contact C-Pro Direct for details.
For children in pink and blue ADMs, these are being phased out over the next 3 months, but if there are children who are unable to switch to the new grey ADM, C-Pro and MD Orthopaedics will be working together to ensure a supply of Pink and Blue ADMs into 2022, on an individual basis.
Last but not least, everyone at MD Orthopaedics wishes all their friends, past and present at C-Pro Direct, our very best wishes for the future, and thanks C-Pro for the pleasure of working together for 16 amazing years.
Policy Changes, effective April 5, 2021
MD Orthopaedics has been pleased to have been able to offer our customers free shipping for standard shipping methods, both domestic and
international, since 2016. However, due to increased costs, we are no longer able to offer this free service.
Domestic shipping charges will be: Ground $12.00; 2nd Day Air $30.00; Next Day Air $50.00.
International charges vary by country and will be displayed during checkout online; or you can call our office for a quote.
As our daily shipments have grown in number, it has become increasingly difficult to process the orders for same day/next day shipping; therefore, in
stock items will ship within 1-2 business days, Mon-Thurs.
Lastly, we have changes to our return policy. To return an item, a Return Authorization number must be obtained, and the return shipping is at the
customer’s expense*. Sizing exchanges are handled as a return, requiring a new purchase of the correct size. Returned items that are in new,
resalable, unmarked condition, will be refunded at 85% of the purchase price (a 15% restocking fee). Please see our Replacement/Return Policy for more details.
*In the case of a wrong item shipped, we will re-ship the correct product at no additional charge, and may provide a return shipping label to send back the wrong product.
We greatly appreciate your business, and will continue to supply you with the highest quality clubfoot braces and supplies.
COVID-19: Update:
We at MD Orthopaedics are continuing to strive to meet and exceed customer expectations but due to the effect of COVID-19 we will need to make the
following changes for the foreseeable future:
•UPS delivery service not guaranteed at this time
•International shipping as usual, barring any country restrictions
•There may be a greater potential for backorders
We are taking additional hygiene and sanitation protocols to ensure facility cleanliness.
We are devoted to keeping our employees, their families and our community safe and healthy while maintaining customer service and will update these
measures as necessary.
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