Welcome to MD Orthopaedics
Policy Changes, effective April 5, 2021
MD Orthopaedics has been pleased to have been able to offer our customers free shipping for standard shipping methods, both domestic and international, since 2016. However, due to increased costs, we are no longer able to offer this free service. Domestic shipping charges will be: Ground $12.00; 2nd Day Air $30.00; Next Day Air $50.00. International charges vary by country and will be displayed during checkout online; or you can call our office for a quote.
As our daily shipments have grown in number, it has become increasingly difficult to process the orders for same day/next day shipping; therefore, all orders will ship within 1-2 business days, as long as the items are available.
Lastly, we have changes to our return policy. To return an item, a Return Authorization number must be obtained, and the return shipping is at the customer’s expense*. Sizing exchanges are handled as a return, requiring a new purchase of the correct size. Returned items that are in new, resalable, unmarked condition, will be refunded at 85% of the purchase price (a 15% restocking fee). Please see our Replacement/Return Policy for more details.
*In the case of a wrong item shipped, we will re-ship the correct product at no additional charge, and may provide a return shipping label to send back the wrong product.
We greatly appreciate your business, and will continue to supply you with the highest quality clubfoot braces and supplies.
COVID-19: Update:
We at MD Orthopaedics are continuing to strive to meet and exceed customer expectations
but due to the effect of COVID-19 we will need to make the following changes for the foreseeable future:
•UPS delivery service not guaranteed at this time
•International shipping as usual, barring any country restrictions
•There may be a greater potential for backorders
We are taking additional hygiene and sanitation protocols to ensure facility cleanliness.
We are devoted to keeping our employees, their families and our community safe and
healthy while maintaining customer service and will update these measures as necessary.
MD Orthopaedics has been pleased to have been able to offer our customers free shipping for standard shipping methods, both domestic and international, since 2016. However, due to increased costs, we are no longer able to offer this free service. Domestic shipping charges will be: Ground $12.00; 2nd Day Air $30.00; Next Day Air $50.00. International charges vary by country and will be displayed during checkout online; or you can call our office for a quote.
As our daily shipments have grown in number, it has become increasingly difficult to process the orders for same day/next day shipping; therefore, all orders will ship within 1-2 business days, as long as the items are available.
Lastly, we have changes to our return policy. To return an item, a Return Authorization number must be obtained, and the return shipping is at the customer’s expense*. Sizing exchanges are handled as a return, requiring a new purchase of the correct size. Returned items that are in new, resalable, unmarked condition, will be refunded at 85% of the purchase price (a 15% restocking fee). Please see our Replacement/Return Policy for more details.
*In the case of a wrong item shipped, we will re-ship the correct product at no additional charge, and may provide a return shipping label to send back the wrong product.
We greatly appreciate your business, and will continue to supply you with the highest quality clubfoot braces and supplies.
COVID-19: Update:
We at MD Orthopaedics are continuing to strive to meet and exceed customer expectations
but due to the effect of COVID-19 we will need to make the following changes for the foreseeable future:
•UPS delivery service not guaranteed at this time
•International shipping as usual, barring any country restrictions
•There may be a greater potential for backorders
We are taking additional hygiene and sanitation protocols to ensure facility cleanliness.
We are devoted to keeping our employees, their families and our community safe and
healthy while maintaining customer service and will update these measures as necessary.
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